TERMS OF AGREEMENT

Updated August 19, 2026

PLEASE READ THIS TERMS OF AGREEMENT CAREFULLY. This Terms of Agreement (the “Agreement”) is between the business accepting it (“Client,” “you,” or “your”) and EDGE Virtual Assistants LLC d/b/a Edge Operations Managers (“Edge Operations Managers,” “EDGE,” “Company,” “we,” “us,” or “our”). It governs EDGE’s provision of virtual staffing, placement, training, and support services (the “Services”).

THIS AGREEMENT CONTAINS AUTOMATIC-RENEWAL TERMS, A JURY-TRIAL WAIVER, LIMITATIONS OF LIABILITY, AND IMPORTANT PAYMENT, CANCELLATION, AND REFUND TERMS.

Your electronic acceptance signifies that you have read, understood, and agreed to this Agreement. The Agreement becomes effective on the date of electronic acceptance. Your enrollment confirmation, checkout confirmation, order form, or other written confirmation from EDGE (collectively, the “Enrollment Confirmation”) identifies your selected plan, fees, billing cadence, number of placements, start date, and any approved plan-specific terms.

If the Enrollment Confirmation conflicts with this Agreement concerning the selected plan, fees, billing cadence, start date, or number of placements, the Enrollment Confirmation controls for that item. This Agreement controls all other matters. This Agreement, as updated, applies to all current and future Clients. Existing Clients retain their current pricing and billing cadence unless they affirmatively enroll in a new plan or agree in writing to different pricing.

1. MODIFICATION

EDGE may modify this Agreement or the Services upon at least thirty (30) days’ notice, except that changes required by law, security, fraud prevention, or a third-party platform may take effect sooner when reasonably necessary. EDGE will post the current Agreement on this page and indicate its effective date. Except for pricing changes, an updated Agreement applies to all current and future Clients on its stated effective date after the required notice period, unless applicable law requires otherwise. Continued use of the Services after the effective date constitutes acceptance of the updated Agreement. Existing Clients’ current pricing and billing cadence do not change unless the Client affirmatively enrolls in a new plan or agrees in writing to different pricing.

2. SERVICES

EDGE will provide the Services described in the Enrollment Confirmation. Services begin on the start date stated there. EDGE may place one or more full-time Edge Virtual Assistants (“EVAs”), including an EVA serving in the EdgeOS Operations Manager role (each, a “Placed Professional”), as specified in the Enrollment Confirmation.

EDGE recruits, screens, vets, matches, prepares, trains, places, and supports Placed Professionals. The Client directs the Placed Professional’s day-to-day priorities and remains responsible for its business decisions, systems, permissions, supervision, work product, regulatory obligations, and results. The Services are for the Client’s internal business use and may not be transferred or resold.

2.1 EdgeOS Operations Manager and AI Training

Every EVA placed by EDGE receives AI and core-skills training before placement. A Placed Professional serving as an EdgeOS Operations Manager also receives EdgeOS-specific pre-placement training and readiness review. AI training may include responsible use of AI-assisted tools for research, drafting, documentation, analysis, and process execution. AI training does not mean that a Placed Professional is an AI engineer, that AI replaces human judgment or supervision, or that EDGE provides a client-facing software or automation product.

2.2 Training and Support

EDGE may provide structured group training, role-specific training, individual training support, technical guidance, access to training materials, and ongoing development for Placed Professionals. EDGE’s training and support are educational and advisory. EDGE does not take over the Client’s operations or guarantee a particular business, revenue, sales, claims, or productivity outcome.

2.3 Operational and Regulatory Boundaries

Unless expressly agreed in a separate written agreement and legally permitted, EDGE and its internal training or support team will not:

communicate with insurance carriers, homeowners, contractors, or other third parties on the Client’s behalf;

discuss, negotiate, or advocate insurance coverage, liability, or settlement;

act as a licensed public adjuster or perform activities requiring a professional license;

manage claim files or assume the Client’s legal, regulatory, or operational deadlines; or

generate leads or perform client work in place of the assigned Placed Professional.

The Client must ensure that all assigned tasks are lawful and within the Placed Professional’s permitted role. EDGE is a staffing, placement, training, and support services company. EDGE strengthens the Client’s team; it does not replace the Client’s management or regulated functions.

3. SCHEDULE, ATTENDANCE, AND REPLACEMENT

3.1 Standard Schedule. Unless the Enrollment Confirmation states otherwise, a full-time Placed Professional is scheduled Monday through Friday for a nine (9) consecutive-hour period that includes one (1) unpaid one-hour meal break and two (2) fifteen-minute breaks, for up to forty (40) working hours per week. The parties may adjust the schedule by mutual written agreement.

3.2 Holidays and Vacation. Placed Professionals do not work on Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Day, and four (4) personal holidays based on their country of residence. Vacation eligibility is based on continuous tenure with EDGE: zero vacation days during months 0–6; five (5) paid vacation days during months 6–12; and ten (10) paid vacation days annually after twelve (12) months. EDGE will disclose known eligibility during onboarding and coordinate approved time off to minimize disruption.

3.3 Replacement Service Levels. For standard roles, including estimating, supplements, claims follow-up, production support, and executive-assistant roles, EDGE will use reasonable efforts to present or assign a replacement within seven (7) days after the replacement process begins. For specialized roles, including bookkeeping, marketing, and sales, the target is fourteen (14) days. If EDGE exceeds the applicable target, the Client’s remedy is a pro-rata service credit for the late days applied to the next applicable billing period. No cash refund or service pause applies solely because the target was missed.

3.4 Short-Term Absences During First Six Months. During the first six (6) months after initial placement, absences of up to three (3) business days in any rolling thirty (30)-day period due to illness, emergency, local infrastructure failure, or similar circumstances are an accepted service variance and do not create a refund, credit, pause, or extension.

If, during that six-month period, a Placed Professional is unavailable for more than three (3) consecutive business days or more than five (5) total business days in a rolling thirty (30)-day period, excluding approved vacation and Company-recognized holidays, EDGE will use reasonable efforts to provide a temporary backup or replacement under Section 3.3. Except for a credit expressly available under Section 3.3 or a qualifying refund under the limited 30-Day Activation Guarantee in Section 4.4, that backup or replacement is the Client’s exclusive remedy for unavailability, resignation, or separation.

3.5 Overtime. “Overtime” means hours requested by the Client and worked beyond forty (40) hours in a calendar week or outside the approved schedule, including evenings, weekends, or Company-recognized holidays. The Client may not instruct a Placed Professional to work Overtime directly. EDGE must approve Overtime in writing in advance. Approved Overtime is billed at twenty U.S. dollars (US $20.00) per hour in increments of at least thirty (30) minutes, charged in arrears to the payment method on file, and is nonrefundable. EDGE alone determines the compensation paid to Placed Professionals.

4. FEES, BILLING, AND PAYMENT

4.1 Current EdgeOS Operations Manager Plans. For a new enrollment in the current EdgeOS Operations Manager offer, the Client selects one recurring plan:

Monthly: US $3,600 every month;

Quarterly: US $10,000 every three (3) months; or

Annual: US $36,000 every year.

The selected recurring amount is the “Recurring Service Fee.” The Enrollment Confirmation controls if the Client has a different written or grandfathered fee.

4.2 Automatic Renewal and Payment Authorization. The selected plan automatically renews for successive periods of the same length—monthly, every three months, or annually—until terminated under Section 5. The Client authorizes EDGE to charge the Recurring Service Fee, approved Overtime, applicable taxes, late or reinstatement fees, and other written, authorized charges to the payment method on file without further approval for each scheduled charge. EDGE may change the Recurring Service Fee with at least thirty (30) days’ prior written notice, effective no earlier than the next renewal after that notice period.

Except for a qualifying refund expressly available under Section 4.4 or a refund required by applicable law, all fees are final and nonrefundable. Cancellation does not create a full or prorated refund for any monthly, quarterly, or annual billing period.

4.3 Failed and Late Payments. Payments are due on the scheduled billing date, with a three (3)-day processing grace period. A payment that remains unpaid three (3) through seven (7) days after the scheduled date may incur a ten percent (10%) late fee. A payment that remains unpaid eight (8) or more days after the scheduled date may incur a fifteen percent (15%) late fee instead of the ten percent fee. EDGE may suspend Services when a payment is seven (7) days late and may terminate the Services and reassign the Placed Professional when a payment is fourteen (14) days late. Reinstatement after termination for nonpayment requires payment of all outstanding balances plus a US $500 reinstatement fee, subject to availability.

4.4 Limited 30-Day Activation Guarantee — Edge Operations Manager Offer Only. The limited “30-Day Activation Guarantee” applies only to a Client’s initial enrollment in the Edge Operations Manager offer, as specifically identified in the applicable Enrollment Confirmation or checkout.

The 30-Day Activation Guarantee does not apply to: (i) an Edge AI-Trained EVA placement, including the US $2,800 monthly execution-role or expansion offer; (ii) any expansion, additional seat, additional placement, transfer, or replacement placement; (iii) any renewal; or (iv) any other role, service, plan, or offer other than the initial Edge Operations Manager offer. No reference to this Agreement, checkout, Enrollment Confirmation, training, replacement, or service description creates or extends the 30-Day Activation Guarantee to an excluded offer.

To qualify, during the first thirty (30) calendar days the Client must:

provide all required logins, tools, systems, information, and access within seven (7) calendar days after the placement start date; and

submit the Edge EOD Alignment Form every Client business day.

If the Client fully satisfies these conditions and gives written notice to [email protected] no later than the thirtieth (30th) calendar day after the initial placement begins, clearly requesting cancellation and a refund under this guarantee, EDGE will refund the Recurring Service Fee paid for the initial billing period. For clarity, this means the Recurring Service Fee actually paid under the Client’s selected monthly, quarterly, or annual plan.

Approved Overtime, late fees, reinstatement fees, taxes, and other separately incurred or authorized charges are excluded from the guarantee and are nonrefundable. Failure to satisfy every requirement of this Section makes the Client ineligible for the guarantee.

The limited 30-Day Activation Guarantee is the Client’s sole and exclusive right to a cash refund. Once the first thirty (30) calendar days of the initial placement have expired, all amounts paid or payable are final and nonrefundable, except where a refund is required by applicable law.

5. TERM AND TERMINATION

This Agreement begins upon electronic acceptance and continues through the Client’s selected recurring term. The plan renews automatically for successive periods of the same length unless either party gives written notice of nonrenewal.

The Client may stop the next renewal by emailing [email protected] at least five (5) calendar days before the next scheduled renewal. A timely cancellation becomes effective only at the end of the then-current paid term. If notice is received fewer than five (5) calendar days before renewal, EDGE may process the next scheduled payment, and cancellation will become effective at the end of that renewed term.

Cancellation does not terminate the Client’s payment obligation for the then-current billing period and does not create a right to a full or prorated refund. Monthly, quarterly, and annual payments are nonrefundable after expiration of the limited 30-Day Activation Guarantee. A Client who cancels during a quarterly or annual term remains entitled to receive the Services through the end of the paid term but is not entitled to a refund for unused time, reduced usage, nonuse, early cancellation, dissatisfaction, personnel changes, or a decision to discontinue the Services.

Except for a qualifying refund requested under Section 4.4 or a refund required by applicable law, EDGE will not issue cash refunds.

EDGE may terminate for nonpayment under Section 4.3 or for material breach, unlawful instructions, abuse, threats, security risk, or conduct that materially interferes with the Services. Upon termination, the Client must promptly revoke system access, preserve its own business records, and change credentials as appropriate.

6. CLIENT SYSTEMS, INFORMATION, AND SECURITY

The Client is responsible for providing the assigned Placed Professional with the systems, accounts, information, instructions, and permissions reasonably necessary to perform assigned work. The Client authorizes the Placed Professional to access those systems only for Client-directed business tasks. The Client remains responsible for access controls, backups, data-retention obligations, security settings, and legal or regulatory compliance. The Client must not provide access or instructions that violate law, contract, license, or third-party rights.

EDGE may use anonymized or aggregated service-performance information to improve its training and Services, but not in a manner that identifies the Client or discloses Client confidential information.

7. NON-SOLICITATION

During the term of the Services and for two (2) years after expiration or termination, the Client will not directly or indirectly solicit, hire, employ, engage, or contract with a Placed Professional introduced or provided by EDGE except through a separate written agreement with EDGE. If the Client violates this section, it agrees that EDGE may recover liquidated damages equal to thirty (30) months of the then-current applicable Recurring Service Fee, because the parties agree that EDGE’s resulting damages would be difficult to calculate. This section applies only to the extent permitted by applicable law.

8. DISCLAIMERS AND LIMITATION OF LIABILITY

The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, EDGE disclaims implied warranties, including merchantability, fitness for a particular purpose, and noninfringement. EDGE does not guarantee a particular business, financial, regulatory, sales, claims, staffing, or productivity result.

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, or data, arising from or related to the Services. EDGE’s total aggregate liability arising from or related to this Agreement will not exceed the amount the Client paid EDGE for the Services during the twelve (12) months immediately preceding the event giving rise to the claim. Any claim must be commenced within one (1) year after it accrues, except where applicable law prohibits shortening that period. These limitations survive termination.

9. GOVERNING LAW, FORUM, AND JURY-TRIAL WAIVER

This Agreement and any dispute arising from it are governed by Indiana law, without regard to conflict-of-law principles. Any legal action must be brought exclusively in the state courts located in Marion County, Indiana, or the United States District Court for the Southern District of Indiana, and each party consents to those courts’ jurisdiction.

EACH PARTY KNOWINGLY AND IRREVOCABLY WAIVES ANY RIGHT TO A JURY TRIAL IN AN ACTION OR PROCEEDING ARISING FROM OR RELATED TO THIS AGREEMENT OR THE SERVICES.

10. INDEMNITY

The Client will defend, indemnify, and hold harmless EDGE and its affiliates, officers, directors, managers, employees, agents, successors, and assigns from claims, costs, liabilities, damages, and reasonable outside attorneys’ fees arising from: (a) the Client’s use of the Services; (b) the Client’s breach of this Agreement; (c) the Client’s unlawful or unauthorized instructions; or (d) the Client’s violation of third-party rights. This obligation survives termination.

11. LITIGATION COSTS

If EDGE prevails in an action to enforce this Agreement, EDGE may recover its reasonable attorneys’ fees and court costs to the extent permitted by law.

12. HEADINGS AND SEVERABILITY

Headings are for convenience only. If a provision is held invalid or unenforceable, it will be enforced to the maximum lawful extent, and the remaining provisions will remain in effect.

13. RELATIONSHIP OF THE PARTIES

EDGE and the Client are independent contractors. Nothing in this Agreement creates a partnership, joint venture, fiduciary relationship, or authority for either party to bind the other. Placed Professionals are provided and compensated through EDGE, while the Client directs their authorized day-to-day business tasks.

14. ENTIRE AGREEMENT

This Agreement, the Enrollment Confirmation, and any written addendum signed or electronically accepted by both parties constitute the entire agreement concerning the Services and supersede prior discussions or representations on that subject. A Client purchase order or internal policy does not modify this Agreement unless EDGE expressly agrees in writing.

15. ELECTRONIC COMMUNICATIONS

The Client consents to receive agreements, invoices, service notices, and other transactional communications electronically. Electronic communications satisfy any requirement that a communication be in writing. Marketing calls or texts are governed by any separate consent provided by the recipient and applicable law; consent to marketing communications is not a condition of purchasing the Services. A recipient may opt out of marketing texts by replying STOP and may revoke marketing consent by emailing [email protected].

16. NEW JERSEY RESIDENTS

To the extent the New Jersey Truth-in-Consumer Contract, Warranty, and Notice Act, N.J.S.A. 56:12-14 et seq., applies, no provision of this Agreement waives a clearly established legal right or responsibility that cannot lawfully be waived. Any limitation of liability, damages, or claim period applies only to the extent permitted by New Jersey law.

17. CONTACT

Notices and questions concerning this Agreement may be sent to [email protected]. EDGE Virtual Assistants LLC’s mailing address is 8520 Allison Pointe Blvd., Ste. 223, PMB 732690, Indianapolis, Indiana 46250-4299, United States.

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PMB 732690

Indianapolis, Indiana 46250-4299 US

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Saturday - Sunday: CLOSED

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